Customer Testimonials
Accurate and timely service and follow up by Kirsten. Replaced the air filter for the cab too!
Lack of sales support. Only 2 salesman working. Everything took longer because there wasn't very many people working.
Friendly upon arrival and did what I needed done. Completed the service on time as I expected
5 hours waiting in the lobby. No loaner car available. Tire lock taken out and not put back in the car.
Andrew and the other staff were great throughout the entire process, ensuring everything is taken care of properly and more. It felt very relaxed—not like any other car dealership I’ve bought from. I didn’t feel pressured and Andrew took his time explaining what everything meant. Thank you!
Andrew was a very attentive Salesman- who had the patience of saint, listened to exactly what I wanted and was not high pressure - just got me exactly what I was looking for!!! I am very excited to enjoy my new Jeep and appreciate the great service!!
Efficient and reliable . I always use their services. Can’t come up with more words
They were great and very nice very fast at getting my truck work done . Thank you much appreciated
They were very friendly and had great customer service
Very professional, really appreciated their excitement and patience with me. Made the customer experience great. Thank you
I brought my car in for the works oil change, tire rotation, battery test etc. The service was great other than forgetting to give me the paper with the test results of my bad battery (still under warranty) to get it exchanged from where I bought it, who told me my battery was still good, but finally replaced it. The service department got my new battery installed promptly. I didn't interact with the mechanic much, so I don't have anything to say about them, other than they did a good job, Kristen was courteous and professional.
Great place to have my truck worked on! The oil change was fast and everyone was really friendly. I've ordered a remote start and having Mills install when it arrives.
I would like to thank Susan for the help today. She is very helpful. You are awesome and thank you for taking care of things for me.
Sadly, the cruise control did not work, so we are taking it to our local dealer. I don't know what the service dept. could have done to catch that, but maybe check those things in the future. I was happy with Noah and glad we found a good deal! (hopefully??)
The staff is real friendly. Very pleased with the service. From the receptionist and the service department. The mechanic got things done we didn't think could be done. The transportation (what a nice thing for ford to do)that brings you home and picks you up was great. The driver was friendly and he make you feel comfortable as he takes where you need to go. Thank you to the staff for all the help
Terrible communication. Do not actually do what they say and never update you on the status.
Hey my name is Jony and I went too Ram dealership in Willmar yesterday I have recall from the company about some issues in my Ram 1500 2022 and they fix it and I have one more problem with my screen Whenever I crunk my truck my truck screen do not come on and all the time I have too turn on the screen from on/off button and I tell the lady on the front desk where we enter the dealership ki I have the problem with the screen too and I wait over there for 20 minutes they don’t do ...
Went there to look and test drive, Noah was our salesman and he didn't pressure us at all on our choice of which vehicle to get. We will definitely recommend and be back to purchase in the future.
The sales process and delivery went well but our sales person was Andrew not Kristin at the dealership.
Great fast service
Grateful to have gotten right in for my oil change since I was going to be putting on quite a number of miles right away in the new year. Thanks!
Service was terrible, tried for 3 weeks for a call back on a recall terrible
I have been purchasing vehicles for 50 years and was very impressed with all aspects of the deal & transaction I experienced at Mills Ford of Wilmar MN.
Great service, good people and very fast.
This is the first review I have ever written, but I think it's important to write this for people looking for a new Vehicle anywhere in or around Mn. I found a F150 Ford Raptor at Mills Ford in Willmar Mn that I wanted to buy. It was exactly what I wanted and at a great price. I live in California, so logistics were going to be an issue, so I thought. From the first call to the Dealership to the arrival of my Truck was a very smooth transaction. After My first Call to Salesman AlRoy I knew ...
Cole did an awesome job on communicating on the pickup. Very happy with the service. We have had this pickup to 2 other dealers and they could not figure out issues.
Best buying experience, Ahmed took care of me, I didn’t even have to leave my house, they delivered my new car to me and took my trade back
Our salesman Alroy was awesome, however the paperwork to complete our financing took way too long than what should be acceptable. We were at the dealership for 4 hours on a Saturday which was unbelievable. The next week I then received additional blank forms to sign with no note or explanation of what I was signing. Hope they get their finance department straightened out.
Repairs done extremely well!
On this trip had a good experience....mainly because they let me bring my truck right in and a training service tech and I messed with it until the problem was solved! Usually along wait or booked out, but this time they were willing to work with me and I give credit where credit is due.
Salesman found an affordable 4 wheel drive to use for my new post office job. Finance was thorough and explained all the options. My payment is affordable and I hope to have the vehicle paid off in less than a year.
Our salesperson Alroy Mahlum did an excellent job guiding us through the purchase process.
March 15th traded in for a Dodge car ,was a great experience, Hillary gave me a fair trade amount was very pleasant ,Colton in sales very nice pleasant to deal with , Mr Wuerz in finance was also great to deal with , meet Jan very nice lady , Dillon was great he stayed after hours to finish a 27 step inspection . I've lived in Willmar 41 years ,was the best experience I've every had buying a vehicle. All very great people I meet at Mills , thank you .
Contacted Mills Ford and Chrysler about a used pickup. Colton was the sales person and was very helpful and knowledgeable. He worked to get me the best deal and even though I was out of state the sale went smoothly. I recommend Mills Ford to anyone. Rev. W. Tim Brown Central Wyoming
An amazing experience from Colten, the salesman to Lee, the GM and everyone in between. I have purchased over 80 vehicles in my lifetime and I can honestly say they are at the very top to work with. We will definitely do business again, soon!
Alroy and Lee made it very smooth easy to do business! Thank you!
It is a shame I personally live so far away, I would like to business with Mills again in the future, and who knows, maybe I will. They had what I was looking for, and we did a lot of getting ready over the phone which was a new experience for me. I had a sense of dread going so far to purchase a vehicle untested by me, but I got there, tried it out and was very happy. Building customer happiness is what business is about, and Mills appears to be very successful at that.
They were very helpful. Because of the distance I was from the dealership, communication is important and they excelled.
Mills was very fast and efficient with my car recall. Dylan took care of us. He was very friendly and provided is with the delightful customer service everyone should receive. Thank you, service technicians for being so speedy. Thank you, Dylan for the friendly smile and being nice…. That’s hard to find in customer service these days.
Mills Ford took the time to search for the vehicle I was interested in but also introduced me to what else was out there as options in other makers with similar styles. In the end, they were able to get me in the vehicle I was I looking for. Every step of the process I felt respected and cared about. Thank you Mills!!!
I recently purchased a used truck at the Mills Ford dealership. I am extremely happy with my new/used truck. All of the people I interacted with at the dealership were very friendly and helpful. I received what I feel is a very fair price on the vehicle I purchased. The whole experience went really well and I am a highly satisfied customer. Thanks to all who helped me at Mills.
When I bought my 2021 Edge the salesman was very helpful and listened to what I wanted. From that day forward I have been extremely happy with the service department when I have been in for an oil change. Everyone is helpful, smiling and they don't make me feel like I am an inconvenience. The waiting area is very clean and comfy. I definitely would recommend Willmar Ford.
I worked with Alroy to purchase a vehicle. He had it ready for me to test drive when I got there. He provided great customer service and I purchased the vehicle.
Fun purchase Great car.
Can’t say enough they took care of us all the way we got the vehicle that we wanted
Alroy makes us feel welcomed and cares about the customer.
I will say Dane the general manager is absolutely amazing, delivered us a vehicle with perfect service. Very great people! Thank you again
staff still in training mantra
Great and friendly staff that explains everything along the process of finding and purchasing vehicle they bend over backwards to get you the best deal possible
Great and friendly staff that explains everything along the process of finding and purchasing vehicle they bend over backwards to get you the best deal
If this vehicle would have been at another dealer I would have walked out of Mills. They could care less if they sold the vehicle or not. Had to walk in and search out for someone to show us a vehicle. Then after we started talking to make the deal it took them an hour to offer us anything. When they "cleaned" the vehicle for us to take at the end it looked like the took 5 seconds with some wet wipes on the inside of it. No floor mats in the vehicle and did not even offer any ...
Very satisfied with service department on a second recall notice. Warm reception. Effective schedule coordination. Service and parts personnel were knowledgeable. Replacement parts available immediately. Minimum time out of service. Waiting room internet office continues to be a great facility...well equipped and enabled me to continue work while waiting. General Manager and the Management team was friendly and engaged with the customers. Overall, Mills Ford did a great job...Thank You.
Very pleased with the service. Salesperson was very competent and answered all my questions. Purchasing went very smoothly.
Great experience with the the delivery of my new truck. Peter, Elroy were helpful and accommodating. Enjoy working with Peter.
I had a great experience here. As a woman I am always concerned about being taken advantage of. I was able to connect with Alroy Mahlum and he was amazing. He was very polite and patient with me. He worked with me until I got my car. Alroy made this experience for me so easy and non stressful. I also cannot forget to mention Scott Hubert the finance manager who helped with all the paperwork, he also was very polite and patient and very helpful with the questions I had. Thank you Mills so much for this great experience, you ...
Easy to work with. Timely manor for answering questions.
Great service on the Ford side! They took care of me and it took a lot less time than i expected to buy the car! I love my new car. Alroy has taken care of my mom, brother, sister, and now he sold me my car! We all love the service we recurve when we come in for service because he comes to take care of us and make sure everything is still going well.
Got an appointment quickly for oil change and tire rotation. Took only 45 minutes. Matthew was my service advisor and he was excellent.
Sales and car great But Service sucks Two different appts gas is expensive !!! for oil change and filter Montevideo to Willmar. Then reschedule. No call to tell us don’t come we don’t have what we need for your car First time no filter. This is not acceptable !! 2nd time no oil at store they had to drive across town to get our oil. said it would take hours it did. We had to keep great grand daughter occupied for hours. Food at restaurants cost additional money 9 am appt and returned home finally at 2:40pm Lonnie had a doctor ...
Great Team
They will help you get the right vehicle for you
I was sent to the Ford side because the Toyota side didn't have openings until late July. They then told me I had to pay because the Ford side doesn't do warranty work for Toyota. Remember THEY sent me to that side. Not only did it take over 3 hours for an oil change and tire rotation but then I'm told I have to pay!!?? I would have stuck with my own mechanic and not have had to find stuff to do in another town had I known!! Needless to say I did NOT pay. They conveniently made ...
Friendly dealership, knowledgeable, easy to work with. I would recommend them!
Service department on time, courteous and friendly.
Great buying experience! This was by far the best vehicle buying experience I've ever had. I will definitely come back the next time I'm in the market for a vehicle.
We just purchased a 2016 Ford F-350 diesel truck. We purchased on Monday after they delivered it to Bemidji and we left Tuesday for Arizona. Ran great with super fuel mileage all the way here.
Always get the job done correctly and a great time, always helpful on any question I might have 5 star
The customer services and dedication of Landon and Brady for the purchase of our Escape was wonderful. Easiest car buying in have had. Will be returning in the future for my vehicle needs and buying. Thanks for the great experience.
Great sales experience with Landon and Brady on a new F150 at Mills Ford. Very straightforward and no surprises through the whole process. They were patient to answer all the questions I had, and I didn’t feel like a minute of my time was wasted while I was there!
My battery died in subzero temperatures and they repaired everything right away. The service department was great.
Excellent Experience and Attention to Detail!
I drive over 70 miles one way to bring my car in for an oil change. They do a super job. In addition to the oil change, they do a multiple point check of different factions of the car and even did a tire rotation. They did this all for the price of $54. The car is clean when the service is complete. I sit in the lounge and wait while the car is being serviced. Very relaxing.
Went above and beyond what I called about. Found me a spot to get tire fixed and even helped out with my CarPlay.
I had the pleasure of working with Alroy. I drove up from The cities about a 2hr drive, Alroy met me right outside at my vehicle the best customer service I’ve had since starting my vehicle search. Thanks again you all I’m very happy with my SUV.
